Sheraton Grande Tokyo Bay Hotel Urayasu, Urayasu

Paula

United States of America, December 2024

6.4/10

The hotel has a fantastic location just across the street from the Disney monorail, making it super convenient for visiting Disneyland and DisneySea. The rooms, however, left much to be desired; they were only available as smoking rooms and smelled terrible. The service was decent, as they did help arrange a room change, but the lack of communication regarding swim caps was frustrating. Overall, it’s a mixed bag, great for Disney access but lacking in room quality.

Rooms

5.0

Unfortunately, the room I stayed in was a smoking room that smelled like urine. It also had an unpleasant view of a construction site. Despite the distance from the elevator, I could still tell it was just a room and not much else.

Service

6.0

Service was okay; they were able to switch us to a different room on a lower floor when I asked. However, I felt a bit frustrated that they only informed me about needing swim caps at check-in.

Location

9.0

The location is ideal for anyone wanting to visit Disneyland and DisneySea, being just 100 meters from the Disney monorail. It really makes mid-day park breaks super easy.

Dining

7.0

Dining options were good with a variety of food, but I wish they still offered a late-night buffet. The food was consistent across the different venues, which was nice.

Facilities

7.0

The amenities were decent with multiple kimonos provided and lots of toiletries. However, the overall facility management could use some improvement.

Bill

United Kingdom, December 2024

8.2/10

I had a pleasant stay at the hotel, which boasted a large, comfortable room complete with a lovely balcony. The staff was incredibly accommodating and went above and beyond to assist me, especially with shipping some mementos back home. However, I was disappointed that my room wasn’t ready until 5 PM. The location was convenient for visiting Disney parks, making it a great base for theme park fun.

Rooms

9.0

The room was spacious and had a nice balcony, which I really enjoyed. It was much nicer than I expected for the price.

Service

10.0

The staff were amazing and really took care of our needs. They helped me out with mailing a package back to the USA and were very attentive to our requests.

Location

9.0

The location was really convenient for getting to both Disney parks, which made our trip so much easier.

Dining

6.0

The dining options were okay, but I found that some hot dishes were served cold. It could have been better, especially considering the price we paid.

Facilities

7.0

The amenities were decent, though I didn't use many facilities during my stay. Everything seemed clean and well managed.

Parker

United Kingdom, December 2024

6.6/10

The hotel had a lot of highs and lows during my stay. The rooms were perfectly comfortable, but they felt slightly dated and had a strange smell at times. The service from the staff was absolutely amazing, always attentive and friendly. However, the location was quite far from downtown Tokyo, making it inconvenient for exploring the city. Overall, it was a decent experience but not ideal for those wanting immediate access to popular tourist spots.

Rooms

7.0

The rooms were perfectly comfortable, although slightly dated and often had a bad smell upon entering.

Service

9.0

The staff were attentive, always willing to assist and friendly, which made the stay enjoyable.

Location

5.0

The location was definitely not convenient as it was far from downtown Tokyo, requiring either expensive cab rides or long train journeys.

Dining

6.0

Dining was okay, but some hot dishes were cold, and it closed earlier than expected.

Facilities

6.0

Facilities were adequate but not particularly impressive; nothing stood out as luxurious or modern.

Rowan

United Kingdom, December 2024

6.8/10

My stay at the hotel had its ups and downs. On the positive side, the location is fantastic, just a short distance from Tokyo Disneyland and DisneySea, which made my visits super convenient. The staff were friendly and accommodating, always ready to help. However, the rooms were not as luxurious as I had hoped for the price, and the dining options felt overpriced for what was offered. Overall, it's a decent place to stay if you prioritize location.

Rooms

5.0

The rooms weren't as luxurious as I had hoped. They smelled like cigarettes and had some issues, like overflow in the bathroom. However, the amenity kit for kids was a cute touch.

Service

8.0

The service was quite good. The staff accommodated our needs and requests and were very friendly. They even walked out from behind the desk to assist us, which was much appreciated.

Location

10.0

The location is truly great, super convenient to both Disneyland and DisneySea. It's so close to Bayside Station that we walked there and back multiple times with ease.

Dining

5.0

The dining experience was disappointing as it didn't meet the standards of other Sheraton hotels and felt totally overpriced.

Facilities

6.0

While the facilities seemed adequate, the pool was closed during our stay, which was a letdown. The amenities could use some updates.

Aaron

United Kingdom, November 2024

7.8/10

I had a decent stay at this hotel. The location is simply fantastic, making it very convenient for family trips, especially with kids. The room setup is great for a family of four, but I felt like the room didn't quite match the price point. The service staff were friendly and accommodating, although there were minor hiccups with room readiness. Overall, it was a good experience, but a few improvements would make it better.

Rooms

7.0

The room had two double beds, which is perfect for a family with kids, but it felt more like a budget family room than a $400+ room. The bathroom and shower weren't entirely ready when we arrived either.

Service

8.0

The staff were friendly and very helpful, even with the language barrier. They have a little shop downstairs for snacks and drinks, which is great for quick buys.

Location

9.0

The hotel is in a great location, especially being in the Disney resort area. It's convenient for exploring and shopping without having to carry everything around the parks.

Dining

Facilities

7.0

Facilities were decent but nothing overly fancy. They do have various services, including room service, which added a bit of convenience during our stay.

Logan

United Kingdom, October 2024

8.4/10

I had a lovely stay at this hotel, which had a fantastic location right by the Disney monorail and was just a short trip to both Disneyland and DisneySea. The room was surprisingly spacious for my family of four, offering an amazing view of the Disney castle. While the service was friendly and helpful, there were minor hiccups with room service timing. Overall, it provided great value for money, especially compared to other nearby hotels.

Rooms

9.0

The room was spacious for my family of four and offered a stunning view of the Disney castle, which was a real treat.

Service

7.0

The staff was friendly and accommodating, although they seemed a bit overwhelmed at times with room service.

Location

10.0

The location can't be beat! It's right across from the Disney monorail station, making park access super convenient.

Dining

8.0

The breakfast was good, but I did notice a long line around 09:30, so timing is key!

Facilities

8.0

Overall, the hotel facilities were nice, making the stay comfortable and enjoyable.

Percy

United Kingdom, October 2024

7.6/10

I had a lovely stay at this hotel, which is conveniently close to Disney. The rooms were notably spacious, allowing us to comfortably fit three beds. The staff was friendly and very helpful, but the location was a bit far from downtown Tokyo, which meant longer travel times and higher cab fares. Overall, it offered a great value for families visiting Disneyland.

Rooms

8.0

The rooms were spacious and clean, definitely larger than what you'd typically find in Tokyo hotels.

Service

9.0

The staff was extremely polite, accommodating, and guided us about halal food options during breakfast.

Location

7.0

The location is perfect for visiting Tokyo Disneyland, but it's quite far from downtown Tokyo, making transport a bit tricky.

Dining

7.0

The breakfast was quite nice with a decent selection, although I wished for more variety day-to-day.

Facilities

7.0

The hotel had good facilities, but nothing that stood out as exceptional.

Close to Disney

Far from downtown

Jennifer

United States of America, October 2024

6.8/10

I had a mixed experience at this hotel. On the plus side, it's very close to Tokyo Disneyland, making it convenient for park breaks. The hotel staff were friendly and even helped with our luggage, which I appreciated. However, the room had a strong odor of cigarette smoke despite being a non-smoking hotel, and the dining options were quite overpriced for what we received.

Rooms

5.0

The room was spacious enough for my family of four, but unfortunately, it stunk heavily of cigarette smoke.

Service

9.0

The hotel staff were fantastic and extremely helpful, especially when bringing a trolley to our room for luggage.

Location

10.0

The location is perfect for anyone visiting Tokyo Disneyland and DisneySea, just a short ride away.

Dining

5.0

Dining at the Grand Cafe was quite pricy, and the food was just okay, which was disappointing given the cost.

Facilities

6.0

There were no standout facilities aside from the service; a pool would have made the stay even better.

William

United States of America, September 2024

8.8/10

The hotel is in a great location, making it super easy to access Tokyo Disneyland and DisneySea, which was fantastic for our family. The rooms were spacious, although they could use a modern update. The staff was incredibly friendly and helpful throughout our stay. However, the dining options could be improved since breakfast ended a bit early, and it was slightly pricey for what you get.

Rooms

7.0

The rooms were spacious, accommodating our family nicely with two double beds. However, they felt a bit dated and could benefit from a modern upgrade.

Service

9.0

The staff were friendly and very helpful, offering assistance with our bookings and providing great support during our stay.

Location

10.0

The location was perfect for us, just a short bus and monorail ride to both Tokyo Disneyland and DisneySea, plus it's right across the street from the monorail station.

Dining

6.0

The dining options were nice, but breakfast was a bit pricey, and I wish it could run until 11am instead of 10am.

Facilities

7.0

The hotel had a good variety of amenities, although some could use an upgrade, like the common areas which felt a bit older.

Roger

United States of America, September 2024

7.8/10

I had a great stay at this hotel, which is perfect for families visiting Disney. The rooms were surprisingly large and clean, offering good value for the price. The service was commendable, although the staff struggled a bit with local recommendations. The location is fantastic for accessing Disney, but the dining options were pricey and could definitely be improved.

Rooms

9.0

The rooms were very nice, quite large for what we were expecting in Japan, and very clean with four beds plus a small sitting area.

Service

8.0

The service was exceptional, and even with the language barrier, the staff worked hard to assist everyone despite how busy it was.

Location

9.0

Location-wise, it's excellent for Disney parks and just 30-40 minutes by train to various parts of Tokyo.

Dining

5.0

Dining was a bit of a letdown; it felt very expensive for what we got, and had to rush through breakfast as it ends too early.

Facilities

8.0

The hotel has a range of nice facilities, including well-manicured grounds and a convenient shuttle service.

Olivia

United Kingdom, September 2024

8.6/10

I had a lovely stay at this hotel, especially since it's conveniently located near the Disney parks. The rooms were not only spacious but also spotlessly clean, making it a perfect fit for my family. The staff was incredibly friendly and eager to help, which added a nice touch to our experience. On the downside, the dining options left a bit to be desired, especially with the temperature of some dishes not quite being warm enough.

Rooms

9.0

The rooms were really spacious and clean, perfect for our family with two small double beds and three singles.

Service

9.0

The staff were friendly and always ready to assist, especially Yokota from the Club Lounge, who provided outstanding service.

Location

10.0

The hotel is in a great location, just an easy bus and monorail ride to Tokyo Disneyland and DisneySea.

Dining

7.0

While the food was good with a variety of choices, I found the temperature of some hot dishes disappointing as they were often served cold.

Facilities

7.0

The hotel had good amenities; however, the pool was closed during our stay, which was a letdown.

Robert

United States of America, September 2024

7.4/10

My stay at the hotel was quite pleasant, with spacious rooms that accommodated my family comfortably, and the location was just perfect for visiting Disneyland. The staff were friendly and eager to help, but I did find the service a bit lacking when it came to detailed information about the dining options. Overall, I felt it was good value for money, despite some minor drawbacks.

Rooms

8.0

We had a spacious room with two queen beds and a balcony offering a nice view. It fit our four medium-sized suitcases without any issue, making it perfect for our family stay, even though the air conditioning could use some improvement.

Service

7.0

The staff were really helpful and polite, and they seemed to know a lot about what to do in Tokyo. However, I was a bit disappointed that I wasn't informed about the buffet breakfast option until check-in, which felt a bit unprofessional.

Location

9.0

The location couldn't be better—right across from the Disney monorail, and close to shops and public transport. It's great for Disney fans, although traveling to other areas of Tokyo can be a bit of a hassle.

Dining

6.0

I noticed that there was quite a queue for breakfast on Sundays, so I’d recommend getting there early. The menu was fairly restricted, with the same options available at the restaurants and the club lounge.

Facilities

7.0

Facilities seemed adequate but nothing truly exceptional. The overall upkeep was satisfactory yet didn't stand out remarkably.

Katherine

United States of America, August 2024

8.2/10

I had a great stay at this hotel, which boasts a beautiful location right near the Disney parks. The rooms were impressively clean and nicely crafted. The staff was super friendly and accommodating, making my experience even better. However, the dining options were overpriced and not very satisfactory, which was a letdown considering the overall quality of the hotel. Also, the amenities could definitely use some improvements, especially for the price.

Rooms

9.0

The rooms were spacious, beautifully crafted, and very clean - quite a rarity in my experience.

Service

10.0

The service was fantastic! The staff greeted me with a smile and were very helpful, even late at night when I arrived around midnight.

Location

10.0

The hotel's location is perfect for a Disney vacation, conveniently situated between Disneyland and DisneySea.

Dining

5.0

I found the dining options to be quite pricey and not worth the money, particularly the drinks package, which was horribly overpriced.

Facilities

7.0

The hotel has some nice facilities, but I felt they weren't as luxurious as I'd hoped for the price I paid.

Steve

United Kingdom, August 2024

7.2/10

The hotel has a great location, right across from the station and close to both Disney parks and the mall, which I really loved. The rooms were clean and comfy, but I did find that they lacked power points. The staff was generally polite, although there were some mixed experiences with the service at the buffet. Overall, it was a decent stay with some room for improvement in dining and service.

Rooms

8.0

The rooms were clean and very comfortable, but they lacked sufficient power points. I also enjoyed having a balcony.

Service

6.0

The staff were generally polite and extended our checkout to 4 pm free of charge when we asked, which I appreciated. However, service at certain times felt slow and uncoordinated.

Location

10.0

The location is fantastic, just opposite the station and very convenient for accessing Disney parks. It made traveling around really easy.

Dining

5.0

Dining felt overpriced, and I faced long queues for breakfast, especially on Sundays. The options weren't impressive either.

Facilities

7.0

Facilities were okay, but nothing exceptional stood out during my stay.

Jordan

United Kingdom, August 2024

8.0/10

I had a decent stay at this hotel, especially given its proximity to Disney parks. The family room was spacious, which the kids enjoyed, and the staff was friendly and helpful. However, I was a bit disappointed that the non-smoking room had a smoke smell. Overall, I think it offers good value for money, but some areas could use improvement.

Rooms

7.0

The family room was quite spacious and perfect for us with an extra bed for the kids. However, we did face a minor issue with the non-smoking room smelling like smoke.

Service

9.0

The service was fantastic! The staff was efficient, organized, and genuinely friendly, assisting us with bookings and information about transportation.

Location

9.0

The location was really convenient, just a 5-minute walk to the Bayside Monorail Station, which made getting to Disneyland a breeze. Being right across from the monorail station was a major plus.

Dining

7.0

Although the buffet had good food, I wish there were more drink options besides just water. They should definitely consider expanding the menu a bit.

Facilities

8.0

The hotel had good amenities, and the pool area was nice, though I didn't get a chance to use it during my stay.